Return & Refund Policy

Last updated: 2026

At The Wee Shoppie, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. 30-Day Return Period

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must be:

In the same condition as received
Unused, unworn, and undamaged
With all original tags attached (where applicable)
Returned in its original packaging whenever possible
Accompanied by proof of purchase

2. How to Start a Return

To request a return, please contact us at:

Email: support@theweeshoppie.com

If your return is approved, we will provide detailed instructions on how and where to send your package.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review the issue and work to resolve it promptly.

4. Items That Cannot Be Returned

The following items are not eligible for return:

Custom-made or personalised products
Used, worn, or damaged items (unless received in that condition)
Final sale or clearance items
Gift cards

5. Exchanges

If you wish to exchange an item, we recommend returning the original item (once approved) and placing a new order for the replacement product.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

7. Return Shipping Costs

Customers are responsible for the cost of returning items unless the return is due to:

A damaged item
A defective product
An incorrect item sent by us

8. Order Cancellations

Orders may only be cancelled before they have been dispatched.

If your order has already been shipped, you will need to follow the return procedure outlined in this policy.

9. Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.

10. Contact Us

The Wee Shoppie

Address: 96 Main St, Gardenstown, Banff AB45 3YP, United Kingdom